FAQS

How are Moonwig Hair different? 

Moonwig Hair are created using the highest quality, long- lasting, professional grade Remy hair. Moonwig Hair offers the convenience of DIY application for even the most inexperienced user. Moonwig Hair gives you salon quality hair with less time or money. 

How do I pay for my order?

For online order, please select the item you like and click ADD TO CART and follow the steps to fulfill the payment;Offline payment, please contact our customer service and we help you with the payment.

Do you have any discounts or sales? 

Yes! Moonwig Hair often offers special promotions, discounts and/or flash sales. Please note that only one discount code can be used per order. Offers cannot be combined. 

What kinds of payment do you accept?

We accept the following payment methods: PayPal / Credit  Card 

What are your delivery areas?

Our delivery areas are as follows:
US/UK/Canada/France/South America/Africa/Europe/Australia

When will you ship the hair and How long is the shipping? 

Usually we will send out the hair within 24 hours. For items not in stock, we will contact you and let you know. Shipment is proceeded by Fedex/DHL/UPS/DPEX. Please read our Shipping Policy for detailed delivery times

Is there any custom duties? 

Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

How can I cancel my order? 

If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

How many bundles do I need? 

Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

Does the hair have a bad smell? 

Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do wash the hair in production process, so it may have a little shampoo smell. 

Can the hair be colored or bleached?

yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first. 

Will the hair be shedding or tangle? 

A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized. B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

What type of hair care products should I use?

Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher. 

What's your return policy? 

Items must be returned in original state, unused condition and re-sellable. We guarantee money back on all acceptable returns. Return and exchange are available in 30 days after you received. Please contact Moonhair Service Team before returning package.